Every customer complaint is taken seriously. Below is our handling process:

Upon receiving a complaint, we promptly fill out a “Customer Complaint Report”.

A complaint handling team is formed to investigate the root cause and provide both short-term and long-term solutions to prevent recurrence.

An 8D report is provided to the customer, and the case is shared internally for learning and improvement.

Complaints are summarized and analyzed monthly to enhance customer service and support continuous improvement in supply chain management.

Professional staff and training center to provide you with comprehensive technical consultation and training, fully understand the product performance characteristics, on-site training practice, so that you not only bought the equipment, but also master the technology.

Special equipped with a group of skilled, experienced technical master for the whole process of tracking services, to answer customer questions and needs, but also regularly visit customers, help customers to train technical personnel.
1. Provide users with assembly drawings, operation instructions and other technical data. Also provide users with fragile spare parts, spare parts.
2, to provide users with free installation, commissioning, technical training services.
3. The free warranty period of the equipment is one year (except for the damaged parts of the equipment and the damage caused by the user's improper operation). After the expiration of the warranty, all spare parts will be supplied at the cost price.